Shipping & Delivery

Shipping & Delivery Policy

At Annved, we carefully pack every order to ensure it reaches you safely and in good condition. All orders are dispatched through Shiprocket using its available courier partners, selected according to serviceability, delivery location and shipment requirements.

Order Processing and Dispatch

Orders are normally processed and dispatched within 1–3 business days after successful order confirmation. Orders placed on Sundays or public holidays will be processed on the next working day.

During periods of high demand, festivals, special promotions or unforeseen operational issues, dispatch may take slightly longer.

Delivery Time

The estimated delivery date depends on the assigned courier partner, destination pin code, delivery zone and shipment weight.

Most orders are generally delivered within 3–8 business days after dispatch. Deliveries to remote or restricted locations may require additional time.

The estimated delivery date is indicative and is not a guaranteed delivery commitment.

Order Tracking

Once your order has been dispatched, you will receive tracking details through SMS, email or WhatsApp on the contact information provided while placing the order.

You can use the tracking link or AWB number to check updates such as:

  • Order shipped
  • In transit
  • Out for delivery
  • Delivered
  • Delivery delayed
  • Delivery attempt unsuccessful

Tracking information may take a few hours to update after dispatch.

Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout before payment. Shipping charges may vary according to the order value, product weight, delivery location and available courier service.

Free shipping may be offered on selected products, order values or promotional campaigns.

Correct Delivery Information

Customers must provide a complete and accurate delivery address, including:

  • Recipient’s full name
  • House or building number
  • Street and locality
  • Landmark
  • City, state and pin code
  • Active mobile number

Annved will not be responsible for delays or failed deliveries caused by incomplete or incorrect information provided while placing the order.

Address changes may not be possible once an order has been dispatched.

Unsuccessful Delivery Attempts

If a delivery attempt is unsuccessful because the customer is unavailable, unreachable, refuses the shipment or provides an incorrect address, the courier partner may attempt delivery again.

Any reattempt is subject to the courier partner’s operational process and serviceability. Customers should respond promptly to calls, messages or delivery confirmations to prevent the shipment from being returned.

If all delivery attempts are unsuccessful, the shipment may be marked as Return to Origin (RTO) and returned to us. Additional shipping charges may apply if the customer requests reshipment.

Delayed Shipments

Delivery may occasionally be delayed because of:

  • Severe weather conditions
  • Public holidays or festivals
  • Transport disruptions
  • Remote-area serviceability
  • Government restrictions
  • Operational issues faced by the courier partner
  • Incorrect or incomplete delivery information

If the estimated delivery date has passed, please contact our customer-support team. We will coordinate with Shiprocket and the assigned courier partner to raise a delivery escalation.

Damaged, Missing or Incorrect Shipments

If your package arrives damaged, tampered with, incomplete or contains an incorrect product, please contact us promptly.

Customers should provide:

  • Order number
  • AWB or tracking number
  • Clear photographs of the outer packaging
  • Photographs of the shipping label
  • Photographs or an unboxing video showing the issue

These details are required to raise a delivery dispute with Shiprocket or the assigned courier partner and assess the appropriate resolution.

Please do not consume or discard a damaged or incorrect food product until our team has reviewed the complaint.

Order Cancellation

An order may be cancelled only before it has been dispatched. Once the shipment has been handed over to the courier partner, cancellation may no longer be possible.

Customer Support

For assistance with tracking, delivery delays or shipment-related concerns, please contact us through the details provided on our Contact Us page.

We will make every reasonable effort to assist you; however, final delivery timelines and reattempts remain subject to Shiprocket and the assigned courier partner.

Thank you for choosing Annved. We are committed to delivering wholesome goodness to your doorstep with care.