Returns & Refund Policy

Returns & Refunds Policy

At Annved, customer satisfaction and product safety are important to us. All orders are shipped through Shiprocket using its available courier partners.

As our products include food and consumable items, returns are accepted only under specific conditions. Shiprocket facilitates shipping and reverse-pickup services; all return, replacement and refund requests remain subject to verification and approval by Annved.

Products Eligible for Replacement or Refund

You may raise a request if:

  • You received an incorrect product.
  • The product was damaged during transit.
  • The package was open, leaking or visibly tampered with at delivery.
  • One or more products were missing from the package.
  • The product was expired at the time of delivery.
  • The delivered quantity was different from what you ordered.

Depending on product availability and the nature of the issue, Annved may offer a replacement, refund or store credit.

Non-Returnable Products

For hygiene and food-safety reasons, we cannot accept returns or exchanges in the following circumstances:

  • The customer changed their mind after delivery.
  • The customer did not like the product’s taste, colour, aroma or texture.
  • The product has been opened, used, consumed or partially consumed.
  • The original packaging, label or tamper seal has been removed or damaged.
  • The product was ordered incorrectly by the customer.
  • The product was stored improperly after delivery.
  • The request is made after the applicable reporting period.
  • There are minor variations in colour, texture or packaging that do not affect product quality or safety.

Reporting an Issue

Any damaged, incorrect, missing, tampered or expired product must be reported within 4 hours of delivery.

Please provide:

  • Your order number
  • AWB or tracking number
  • Clear photographs of the outer package
  • A clear photograph of the shipping label
  • Photographs of the received products
  • An unboxing video showing the sealed parcel being opened
  • A short description of the issue

An unboxing video is strongly recommended and may be required to verify claims involving missing, damaged, incorrect or tampered products.

Requests without sufficient evidence may not be approved.

Return Approval

Please do not send a product back without receiving confirmation from our customer-support team.

After reviewing your request, we may:

  • Arrange a reverse pickup through Shiprocket, subject to serviceability;
  • Ask you to retain or safely dispose of the affected product;
  • Send a replacement; or
  • Approve a full or partial refund.

If a reverse pickup is approved, the product must be unused, securely packed and returned with its original packaging, labels and accompanying items.

Reverse Pickup

Approved returns may be collected through a Shiprocket courier partner. Reverse-pickup availability depends on the customer’s pin code and courier serviceability.

The customer must keep the package ready and remain available at the pickup address. Pickup attempts and timelines are controlled by the assigned courier partner.

If reverse pickup is unavailable, our support team will provide alternative instructions. Customers should not self-ship a return unless specifically authorised by Annved.

Refund Process

Once a claim is approved, the refund will normally be initiated within 5–7 business days.

  • Prepaid orders: Refunds may be processed through the original payment method, UPI, bank transfer or another approved method.
  • Cash-on-Delivery orders: Approved refunds will be processed through UPI or bank transfer. Cash refunds will not be issued.
  • Store credit: Where agreed with the customer, the refund may be issued as a coupon or store credit for a future purchase.

After the refund is initiated, the time required for the amount to appear in your account may vary depending on your bank or payment provider.

Shipping Charges

Original shipping charges are refundable only when the return is approved because of an incorrect, damaged, missing, tampered or expired product.

Shipping charges will not be refunded for customer refusal, incorrect address, customer unavailability or any return not caused by an error from Annved.

Refused and Undelivered Orders

If an order is returned because the customer refused delivery, remained unavailable, provided an incorrect address or could not be contacted, it may be treated as a Return to Origin shipment.

For prepaid orders, any approved refund may be processed after the shipment is returned and inspected. Forward and return shipping charges may be deducted from the refund where applicable.

Reshipment may require payment of additional shipping charges.

Order Cancellation

Orders may be cancelled only before dispatch. Once a shipment has been handed over to Shiprocket or its assigned courier partner, cancellation may no longer be possible.

If a cancellation request is approved before dispatch, the applicable refund will be initiated through the original or another approved payment method.

Damaged or Tampered Parcel at Delivery

If the outer package appears severely damaged, open or tampered with, please refuse delivery whenever possible.

If you accept the parcel, record an uninterrupted unboxing video before opening it and contact our customer-support team within 48 hours.

Contact Us

For return, replacement or refund assistance, please contact us using the details available on our Contact Us page.

Please include your order number and supporting photographs or video so that we can review your request promptly.

Annved reserves the right to approve or reject a request after reviewing the order details, submitted evidence and condition of the product.